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Frequently Asked Questions

General
How long will it take to conduct my services?
How much will my services cost?
How high can you go?
Are you insured and carry workers compensation?
Can you provide references?
What forms of payment do you accept?
Can I set up a regular maintenance schedule for any service?
Do you have weekend appointments available?
Do I have to be home while my services are performed?
Gutter Cleaning
How do you clean the gutters?
How do you clear the downspouts?
How often should I have my gutters cleaned?
Will your ladders or equipment damage my gutters or siding?
What do you do with the debris removed from my gutters and downspouts?
Is there a gutter protection system that you recommend?
Do you recommend a gutter guard or screens?
Pressure Washing
Do you use dangerous chemicals to clean my home, concrete, deck, or other items?
Should I be concerned about my plants and landscaping?
What is the green staining on my siding and concrete?
What are the small, raised dark spots on my siding?
Is it true that pressure washing can cause damage?
How often should I have my home pressure washed?
My builder said my siding and deck are zero maintenance. Is that true?
Is there anything I need to do prior to your arrival?
General
A: Depending on your services, appointments may last anywhere from 1 hour to all day, or longer. When scheduling your appointment, you can ask for an approximation of the appointment length.
A: Cost is generally calculated by the requested services and length of time. If presenting a current sales flyer or coupons, pricing will match the advertised price. We offer a free, no obligation estimate before each job. Click here to request a free estimate, or call us at (216) 218-0017.
A: Currently we can perform services up to a height of 3 stories.
A: Yes. We are insured to include workers compensation and $1,000,000 in liability coverage.
A: Yes. We would be more than happy to provide you with a list at your request.
A: We accept cash, checks, and all major credit and debit cards to include, MasterCard, Visa, Discover and American Express. We also Accept PayPal.
A: Absolutely. It would be our pleasure to add you to our regular service schedule. You have full control over the frequency and time of your services.
A: Yes. We understand you have a busy lifestyle and we are here to make the necessary accommodations to suit your specific needs.
A: If you wish to be home during the service process, we're happy to schedule an appointment which suits your schedule. However, it is not always necessary for you to be home for an entire appointment. In cases of vacancies, your presence is optional but not necessary, as long as access is provided.
Gutter Cleaning
A: All cleaning is done by hand to ensure 100% removal of matter and material. Gutters are hosed and sprayed as needed to irigate your gutter system and to remove small particle material so no debris is left behind. There is no mess from blowers or high pressure spraying that can blast debris onto your yard and landscaping or leave residue and drips on the exterior of your home.
A: Downspouts are safely snaked to clear any clogs. If necessary, we will dismantle the downspout at the point of a clog and irigate as needed to insure it is completely clear.
A: Gutters should be cleaned at least once a year, typically in mid to late Autumn. Some scenarios dictate twice a year or more depending on certain circumstances, the number of surrounding trees, and when they lose their foliage.
A: Not at all. We use ladder stabilizers that rest on your roof, and have rubber padding for protection when resting on the siding of your home.
A: All refuse and debris is bagged and hauled away for you. We leave no mess and nothing behind.
A: Yes. The GutterBrush system. It is typically far less expensive than other gutter protection systems and is economical and easy to install, and has a 25 year warranty against defects in materials and workmanship. It allows water to easily pass through and eliminates regular, annual gutter cleaning maintenance. Like any system, some debris will eventually collect, decompose, and work its way into your gutters. However the GutterBrush can be easily removed to allow for fast cleaning, and quickly replaced, saving you time and money.
A: Even the best gutter guards unfortunately allow water to pour off the top of the gutter, and allow for some small and even large amounts of debris into the gutter. This collection of debris over time will lead to clogs, and the only alternative is to remove the guard entirely to properly clean the gutters. This can cost as much as the installation itself. Screening can collect debris on top, which decomposes and falls into the gutter, or may also clog the holes in the screening which could result in water runoff down the side of your home in heavy rains.
Pressure Washing
A: The responsible use of proper solutions is one thing that distinguishes a professional pressure washing company from the others. We use only the latest, and safest cleaners, of the proper type and concentration for each job. They are environmentally safe for you, your home, as well as plants and animals.
A: Not at all. We take the necessary steps to insure there is no damage to your landscaping, plants, shrubs, and flower beds.
A: It is likely mold, which can grow anywhere there is humidity and a food source.
A: They are likely Artillery Fungus Spores. This fungus lives in rotting hardwood mulch and shoots its spores up into the air.
A: Yes, that is absolutely true. We make sure we use the appropriate pressure, nozzles, tools, and technique for each particular job and surface.
A: Your needs will vary depending on a number of different factors including the location of your home in proximity to industry, airports, and highways. To avoid damage to your homes siding, we recommend a cleaning at least once every two years.
A: This is not true. Anything outside, subject to the climate, sun and weather will need periodic cleaning and maintenance. Especially wood decks which will need the most attention to avoid deterioration and damage.
A: We will only ask that you close and lock all windows, and have water running to each of your outdoor spigots. We will move all patio furniture, potted plants, etc. and replace them to there exact location when your services are complete.
Have a question that is not listed here? Contact us or give us a call. (216) 218-0017
Q: How high can you go?
Q: Are you insured and carry workers compensation?
Q: Can you provide references?
Q: What forms of payment do you accept?
Q: Can I set up a regular maintenance schedule for any service?
Q: Do you have weekend appointments available?
Q: Do I have to be home while my services are performed?
Q: How long will it take to conduct my services?
Q: How much will my services cost?
Q: How do you clean the gutters?
Q: How do you clear the downspouts?
Q: How often should I have my gutters cleaned?
Q: Will your ladders or equipment damage my gutters or siding?
Q: What do you do with the debris removed from my gutters and downspouts?
Q: Is there a gutter protection system that you recommend?
Q: Do you recommend a gutter guard or screens?
Q: Do you use dangerous chemicals to clean my home, concrete, deck, or other items?
Q: Should I be concerned about my plants and landscaping?
Q: What is the green staining on my siding and concrete?
Q: What are the small, raised dark spots on my siding?
Q: Is it true that pressure washing can cause damage?
Q: How often should I have my home pressure washed?
Q: My builder said my siding and deck are zero maintenance. Is that true?
Q: Is there anything I need to do prior to your arrival?
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Deck Refinishing
Deck Restoration and Refinishing
Q: How long will it take to restore and refinish my deck?
Q: Can pressure washing damage the wood while cleaning?
Q: Are oil based stains better than water based stains?
Q: Should I have the area underneath my deck stained or sealed?
Q: How often should my deck be re-stained and sealed?
Q: How long should I wait to have my new deck stained or sealed?
Q: Why should I have my deck stained and sealed?
A: Deck restoration usually takes 3 to 4 days to fully complete. Variables include the size and condition of the deck, and current weather conditions.   
 
A: Yes it can if the wrong equipment and too much pressure is utilized. We make sure we use the appropriate pressure, nozzles, cleaning agents, and technique for each particular wood surface. Most commercial power washers are designed to deliver very high pressure, sometimes exceeding over 4000 PSI. This much pressure is not necessary when cleaning wood. In most cases, 800 PSI to 1800 PSI will be sufficient. 
 
A: New laws by the EPA have gone into effect in relation to alkyd (oil) based products. New regulations that significantly reduce the allowable content of volatile organic compounds (VOCs) in most paints and stains. Oil based stains still exist, however the EPA has taken most of the sovents out of the stain that are essential for wood restoration. Companies are now making water based products that exceed the performance of the new oil based products. It has been found that the "new" oil based stains will not properly adhear to some decks, especially decks that are new. The drying time is very long and the over all appearance is not that of the old oil based stains.
A: This primarily comes into play if your deck is 4 feet or higher above ground. The answer is no. Importantly, the wood needs to breathe or damage can occur. The reason you are sealing your deck is to prevent the sun from aging the wood and to prevent rain from rotting your deck. Since the understructure never receives direct sunlight and is not subject to standing water, it is not necessary that it be sealed.
A: A number of variables come into play, Depending on how much sunlight, UV rays, traffic and general use your deck receives. These factors will mainly dictate how long the stain and sealant will last. Keep in mind that regular maintenance is important. Debris from trees, leaves, etc... should be removed regularly. Your deck should also be scrubbed and low pressure cleaned at least once a year.
A: Typically 2 - 3 months to allow a drying effect. Any further and your deck will be exposed to the elements for too long, which can promote premature warping and cracking. 
 
A:  Wood products take a tremendous beating from the sun, weather, and seasonal changes, which can result in warping, cupping, graying and cracking. Staining and sealing your deck adds vital protection to the wood surface so that it will not deteriorate at an accelerated rate.
Deck Restoration and Refinishing
How long will it take to restore and refinish my deck?
Can pressure washing damage the wood while cleaning?
Are oil based stains better than water based stains?
Should I have the area underneath my deck stained or sealed?
How often should my deck be re-stained?
How long should I wait to have my new deck stained or sealed?
Why should I have my deck stained and sealed?
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Gutter Cleaning
Our Mission
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